Never take anything for granted
Web Analytics are great, they produce a lot of valuable data. But what you really need are actionable insights in what brings people to your site. What you need to know is what drives conversations, what motivates people to stay on your site, what makes them come back, or what tells them to leave or…
Mijn column zoals verschenen in De Tijd van 26 maart 2014. Kito, de grappige energieverspillende hond van Electrabel, is weer helemaal terug. Kito die feestjes bouwt als de kat (lees: het baasje) van huis is, en daarvoor naar hartelust allerlei energievretende toestellen aanspreekt. Onlangs werd hij de trotse papa van vijf schattige puppy’s, wat hem…
My desk companion made me smile yesterday. His name? Sempé, the calendar version. I adore Sempé for his simple and subtle way of bringing messages across. This time: showing danger situations… some a bit more dangerous than others. Make it real Make things real to get people’s attention. Communicate in their language if you want…
A company’s reason to rebrand can be just anything ranging from wanting to have a fancier name or a modern look, to feeling they’d like to be a little more of this or that. Just like x, y or z… (read competitors), they want to see to it that …. (read they want exactly the…
We stopped doing marketing. We didn’t stop just now ; we stopped already a while ago. Because marketing the way we know it, is no longer relevant. The 4Ps are no longer a big help because they tell you to promote products to people at a set price at the places you pick. And that…
Stories are meant to make an emotional connection with your audience. However, you cannot do so by telling people how great or special your company is. Interesting stories are always about people in the first place. Great stories focus on the future and on what is important to the hearer. They pull people into a dialogue… and are…
Mijn column zoals verschenen in De Tijd van 20 juni 2013 Waar is de tijd van de steeds fout opgeplooide Michelinkaarten die overal in de auto rondslingerden? Ik had er ontelbaar veel. Zoveel dat ik ze op een zeker ogenblik netjes moest sorteren in een bakje in de koffer van mijn auto omdat het handschoenkastje…
Brand building, the old school way, doesn’t work anymore. As a brand, you can no longer tell others what your brand is going to be for them. People decide for themselves, take action and if they are pretty serious about the issue, they let the world know what the brand really means to them.Since Abercrombie…
Word of mouth is de snelste en meest persoonlijke vorm van communicatie tussen individuen. We denken aan buzz, consumer-generated content, referrals, social media, brand ambassadors en influencers. Nieuw? Integendeel, word of mouth is des mensen, zo oud als de straat, maar staat weer volop in de belangstelling doordat deze beproefde communicatievorm het ongelooflijke voordeel heeft geloofwaardig…
If you still want to be in business by 2020, you need to come up with a smart online strategy. A strategy that is different from what most companies do (showing off how great they are).What does that mean? In the first place you have to ban company-centric thinking and make sure the content of your…